CONTACT US FOR RETURNS OR ISSUES: firstname.lastname@example.org
HOLSTER LIABILITY DISCLAIMER: Please refer to the statement by our manufacturing partner, Cold War Concealment. Purchase from our website does not constitute liability on the part of Moms Who Carry for your holster, and for use of the same.
At this time, most items are made-to-order. Once you place your order, the item goes into production with your specific garment and size. For this reason, cancellations or changes to your order must be requested as soon as possible. Please take care to select the correct item and size, because of the custom nature of these garments, at this time we cannot accept returns for items not made in-house. If you do encounter an issue of this nature please contact us, we can see what we can do to make things right, such as a store credit.
Holsters and mag carriers at this time are final-sale and cannot be returned or exchanged.
Custom holsters and mag carriers cannot be returned. Please ensure that your artwork is high resolution (300dpi) for the best quality printing.
If you receive the wrong item, or if there is a defect or other issue with your order you are eligible for a refund or replacement.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
Shipping Options – We utilize USPS Priority shipping for all apparel because it comes with package insurance and tracking. Expedited shipping is available but our lead times are still applicable (e.g. 2 weeks for holsters, your holster will not arrive the next day if you order it with expedited shipping).
We can ship via USPS Flat Rate at your request and refund any postage overage. Please request this at the time of your order. Buyer beware — Flat Rate does not include any package insurance. If you opt for the less expensive Flat Rate shipping, we cannot replace or refund lost or damaged packages. Your request to ship via Flat Rate constitutes your understanding and agreement with this policy.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). We will communicate this via the email provided with your order.
If you provide an address that is valid but is not the correct address that you intended to ship to, we cannot offer a replacement or refund unless we receive the original garment back in its original condition.
Unclaimed – Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment (if and as applicable). We will communicate this with the email you provided with your order.
FOR ORDERS OUTSIDE OF THE USA: Please contact us directly to place an order. Customer is responsible for shipping and VAT charges. International orders are non-exchangeable, non-refundable and non returnable except for defect.
With any concerns regarding your holster order, please contact us at email@example.com and allow time for us to get in touch with Cold War Concealment.