CONTACT US FOR RETURNS OR ISSUES: email@example.com
If you receive the wrong item, or if there is a defect or other issue with your order you are eligible for a refund or replacement.
At this time, most items are made-to-order. Once you place your order, the item goes into production with your specific garment and size. For this reason, cancellations or changes to your order must be requested as soon as possible. Please take care to select the correct item and size, because of the custom nature of these garments, at this time we cannot accept returns. If you do encounter an issue of this nature please contact us, we can see what we can do to make things right, such as a store credit.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). We will communicate this via the email provided with your order.
If you provide an address that is valid but is not the correct address that you intended to ship to, we cannot offer a replacement or refund unless we receive the original garment back in its original condition.
Unclaimed – Shipments that go unclaimed are returned to our facility and customer will be liable for the cost of a reshipment (if and as applicable). We will communicate this with the email you provided with your order.
FOR ORDERS OUTSIDE OF THE USA: Please contact us directly to place an order. Customer is responsible for shipping and VAT charges. International orders are non-refundable and non returnable except for defect.
With any concerns regarding your holster order, please contact us at firstname.lastname@example.org and allow time for us to get in touch with Cold War Concealment.